Shipping Policy

Domestic shipping (USA)

How much does shipping cost?

Orders of $100 or more ship free. Orders under $100 ship for a flat rate of $7.99.

When and how will my order arrive?

All in-stock items ship within 5 business days of the order date. Instruments ship out UPS ground. Other items typically ship USPS First Class or Priority. We ship from California, so typically destinations closer to us will have shorter delivery times. Please note that delivery times can vary due to factors outside of our control. If you require an expedited delivery option, please email [email protected] before placing your order.

Will I be able to track my order?

Yes. You will receive an email with a tracking number once your shipping label has been created.

Can I use a freight forwarder?

We do not ship to freight forwarders. Ernie Ball reserves the right to cancel and refund any order addressed to a freight forwarder. If an order is addressed to and shipped to a freight forwarder, we take no responsibility for that order reaching its final destination.

I placed an order on your website, but I need to change it. What should I do?

You will need to cancel your current order and place a new order. Please contact [email protected].

International shipping (outside the USA)

Which products are available internationally?

All products on the store are available to ship internationally. If you're experiencing any issues, please contact customer service at [email protected].

How much does shipping cost?

Shipping charges depend on shipment size and destination and will be calculated when you enter your address at checkout.

How much are duties and taxes?

In the bottom right corner of the screen you can select your country. You will then see an estimate of the duties and taxes associated with that instrument. During the checkout process the cost of shipping, duties, and taxes will appear once you enter your shipping address. Duties and taxes are calculated in accordance with the requirements of the country to which the order is being shipped.

Are duties and taxes refundable on returns?

We are unable to refund duties and taxes. Duties and taxes are collected by the ship-to country upon import.

Will I be able to track my order?

Yes, you will receive an email with tracking information once the order ships.

Shipping Exclusions

If your country is not available in our checkout, we are unable to ship there at this time.

How is my order shipped?

We use UPS to ship instruments internationally.

From where is my order shipped?

San Luis Obispo, California, USA